Refund, Return & Cancellation Policy
1. Appointment Cancellations
Customers must notify Bosch Appliance Support at least 24 hours before their scheduled appointment to cancel or reschedule without penalty. Late cancellations (less than 24 hours notice) and missed appointments may incur a service charge.
To cancel or reschedule, contact us at 1445-42179 or [email protected].
2. Deposits
All deposits are final and nonrefundable, as they reserve your appointment slot and may cover advance parts procurement. Deposit amounts are applied toward your final invoice.
3. Refund Policy
Completed services
Services that have been completed are not eligible for refunds. If you are unsatisfied with the quality of a completed repair, please contact us within 24 hours of service — we will work with you to resolve the issue under our warranty terms.
Prepaid services not yet performed
If you have prepaid for a service that has not yet been performed, you may request a refund minus any applicable deposit or diagnostic fees. Refund requests must be submitted in writing to [email protected].
Parts ordered on your behalf
Parts specifically ordered for your repair are non-refundable once the order has been placed with the supplier, as these are special-order items tied to your specific appliance model.
4. Service Warranty
All labor performed by Bosch Appliance Support carries a 30-day warranty from the date of completion. If the same issue recurs within the warranty period, we will re-examine and address it at no additional labor cost.
Warranty exclusions:
- Consumable items: refrigerant, filters, fuses, access valves, belts
- Wear-related or mechanical components subject to normal degradation
- Issues caused by misuse, power surges, or modifications after service
- Work performed by technicians not authorized by Bosch Appliance Support
5. Estimates and Billing
- A written estimate is provided before any repair work begins.
- You must approve the estimate before we proceed — no work is performed without your consent.
- If additional repairs are discovered during service, we will contact you for approval before proceeding. Additional charges apply only with your authorization.
- Diagnostic fees may apply if you choose not to proceed with the recommended repair.
6. Dispute Resolution
If you believe you have been charged incorrectly or are unsatisfied with our service:
- Contact us at 1445-42179 or [email protected] within 24 hours of service.
- Provide your service order number and a description of the issue.
- We will review your case and respond within 3 business days.
- If a resolution cannot be reached, both parties agree to pursue mediation before any legal action.
7. How Refunds Are Processed
Approved refunds are processed within 5–10 business days using the original payment method. If the original payment method is unavailable, we will issue a check to your mailing address.
8. Contact Information
For cancellations, refund requests, or questions about this policy:
- Phone: 1445-42179
- Email: [email protected]
- Hours: Mon–Sun · 7AM–9PM EST